Privacy Policy

Information you give us. When you fill out our contact form, book a strategy call, take the AI Readiness Assessment, subscribe to our newsletter, or chat with Connie (our AI assistant), we collect what you choose to provide: typically your name, email address, phone number, company name, and anything you write about your business or IT needs. If you book a call through our scheduling widget, we also receive the date, time, and any details you add to the booking.

Information collected automatically. Like most websites, we and our providers use cookies and similar technologies to keep the site working and to understand, at a high level, how it is used: pages visited, approximate (city-level) location, browser and device type, and the site that referred you. For more on cookies, see our Cookie Policy. We do not use this data to build detailed personal profiles.

Information you submit through our forms or the Connie chat is routed into our customer relationship management (CRM) system so our team can respond and follow up. Specifically, we use it to:

• Respond to your questions and service requests
• Schedule and prepare for strategy calls and assessments
• Send the newsletter or resources you signed up for
• Operate, secure, and improve our website and the Connie assistant
• Meet legal, tax, and record-keeping obligations

The contact details and messages you send us are stored in our CRM, which is provided by GoHighLevel (also branded as LeadConnector). We use it to keep track of your inquiry, manage our follow-up, and respond to you. GoHighLevel processes this information on our behalf as a service provider so that we can respond to and manage inquiries.

Connie, our on-site chat assistant, is powered by Anthropic’s Claude AI. When you chat with Connie, the messages you send are processed by Anthropic in order to generate a response, and the conversation and any contact details you share may be saved to our CRM so our team can follow up. Please avoid entering sensitive personal information (such as passwords, financial account numbers, or health information) into the chat.

If you give us your phone number and agree to receive text messages, we may text you about your inquiry: replies to your questions, scheduling and appointment reminders, and follow-up about the services you asked about. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help.

We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Phone numbers and text-messaging consent are used only to send the messages you asked for, through the service providers that deliver them on our behalf. Full messaging terms are in the Mobile Messaging section of our Terms of Service.

• We do not sell your personal information. Ever.
• We do not share your information with third-party advertisers.
• We do not send marketing you didn’t ask for. Unsubscribe links are in every newsletter email.

We rely on a small number of vendors to run this site and our business, including hosting infrastructure, our GoHighLevel CRM and scheduling widget, analytics, and Anthropic (which powers the Connie assistant). These providers process data only on our behalf and only as needed to provide their service to us. Each maintains its own privacy practices for the data it handles.

We keep the information you send us for as long as we need it to serve you and to run our business, or as required by law, after which we delete or de-identify it. We protect it with the same security discipline we sell: encryption in transit, access controls, and monitored infrastructure, though no method of transmission or storage is ever completely secure.

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, email info@comservconnect.com and we’ll take care of it. We may need to verify your identity before acting on a request. Depending on where you live, additional privacy rights may apply to you.

This website is intended for businesses and adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us information, contact us and we will delete it.

If we change this policy, we’ll update this page and the effective date above. Material changes will be noted prominently.

Comserv Connect Inc.
1110 South Avenue, Staten Island, NY 10314
Serving New York & New Jersey
(347) 273-1200 · info@comservconnect.com