Anti-Spam and Messaging Policy

We follow the federal CAN-SPAM Act for every commercial email we send. In practice that means:

• Consent first. We email you because you gave us your address: through a form on this site, our chat, a booking, or a conversation with our team. When you send us a form, our team follows up by email about what you asked for.
• No purchased or rented lists. We do not buy, rent, or scrape email addresses, and we do not sell or rent ours.
• A clear sender. Our emails come from Comserv Connect or a named member of our team, with accurate “From” and subject lines.
• Our postal address. Marketing emails include our physical mailing address: 1110 South Avenue, Staten Island, NY 10314.
• A working unsubscribe. Every newsletter and marketing email has an unsubscribe link. We honor opt-out requests promptly, and always within the 10 business days the law allows.

Unsubscribing from marketing email does not stop messages you need to receive as a client, such as replies to a request you made, support tickets, or billing notices.

We send text messages under the Telephone Consumer Protection Act (TCPA) and the carrier rules for business texting (10DLC). If you give us your phone number and agree to receive text messages, we may text you about your inquiry: replies to your questions, scheduling and appointment reminders, and follow-up about the services you asked about.

• Express consent. We text only numbers that were given to us with the consent notice shown beside the phone field.
• Not a condition of purchase. Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP to any message to opt out at any time. Reply HELP for help.
• Mobile carriers are not liable for delayed or undelivered messages.
• We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Phone numbers and text-messaging consent are used only to send the messages you asked for, through the service providers that deliver them on our behalf.

• Text messages: reply STOP to any message.
• Email: use the unsubscribe link at the bottom of any newsletter or marketing email.
• Either one: email info@comservconnect.com or call (347) 273-1200 and ask us to stop. We will take you off the list.

If you received an email or text from us that you did not ask for, tell us at info@comservconnect.com. We will look into how your address or number reached us and remove it.

We may update this policy by posting a new version on this page and changing the effective date above.

Comserv Connect Inc.
1110 South Avenue, Staten Island, NY 10314
(347) 273-1200 · info@comservconnect.com