For small teams in the cloud
Comserv Covered
AI on watch, people on call.
IT and security essentials for small teams that work in the cloud. Built for teams of 2 to 5, up to 9 people.
AI-first, always on, and human-backed.
Is it right for you
Made for small teams that work in the cloud
A good fit
- Your team is 1 to 9 people, and most likely 2 to 5.
- Your email, files and apps live in Microsoft 365 and other cloud services.
- You work remotely, from home, or from a small office with just computers and Wi-Fi.
- You want things handled without hiring an IT person.
Better on Managed IT
- Your team is 10 or more people.
- You have on-site servers, firewalls, switches or a phone system that need managing.
- You want unlimited help whenever you need it.
Five to nine people?
Either can work. Choose Covered if everything lives in Microsoft 365 and on your laptops. Choose Managed IT if you have a server, firewall or phone system to manage, if you handle sensitive data such as medical, legal or financial records, or if you want full protection.
On-site servers and network equipment are not part of Covered. A small office with computers and Wi-Fi is exactly who it is built for.
What's included
The essentials, set up right and kept that way
Your email, Microsoft 365, computers and data are set up correctly, protected around the clock, and kept that way.
Email and domain set up right
Your domain and email records are set up correctly, and we keep monitoring your email authentication so your messages reach inboxes and spoofers can't impersonate you.
Microsoft 365 managed and secured
Your Microsoft 365 is set up against a security baseline and continuously checked so settings don't drift.
24/7 threat detection and response
Every enrolled computer is protected and monitored around the clock by a security operations team that can step in when something is wrong.
Account takeover protection
We watch for suspicious sign-ins and compromised Microsoft 365 accounts.
Cloud backup
Your email, OneDrive, SharePoint and Teams are backed up.
A password manager for everyone
Every person on your team gets a password manager.
Computer monitoring and updates
Your computers are monitored and kept up to date.
AI-first support for our tools
Support for everything we provide is AI-first and always on, with people on call when you need one.
How support works
Clear on what's covered
If our tools cause the problem, the fix is on us. For everything else, keep a block of support hours on hand, and use them when you need a person.
Our tools are on us
If something we set up is causing a problem, we fix it at no charge.
Everything else, from your hours
General IT help outside the Covered tools comes from a block of support hours, used when you need a person.
What you need
A short list to get started
Windows 11 Pro
Each Windows computer runs Windows 11 Pro. If you have Windows 11 Home, we can upgrade it to Pro during setup.
Mac works too
Macs are supported with an assisted setup.
Microsoft 365
An active Microsoft 365 subscription, or a willingness to move to one.
Pricing
Simple, flat pricing
We quote it on a short call. Microsoft 365 licenses are billed separately.
How it starts
Four steps to covered
Step 1
Tell us about your team
Fill in the short form below with your team size and how you work.
Step 2
A short call
We confirm Covered is the right fit and walk you through pricing.
Step 3
We set everything up
Email, Microsoft 365, computers, backup and passwords, set up right.
Step 4
You're covered
Your team is protected around the clock, with people on call when you need one.
Outgrowing it, or need full protection?
See Managed IT for bigger teams, on-site equipment and unlimited help, or our cybersecurity service for full protection.
Common Questions
Frequently Asked Questions
Do I need an office?
No. Covered is built for teams that work in the cloud, whether you are fully remote, home based, or in a small office with just computers and Wi-Fi.
What if I use a Mac?
Macs are supported. Setup is more hands-on than on Windows, so we walk you through it with an assisted setup.
What happens if something breaks?
If one of the tools we provide causes the problem, the fix is on us. For anything else, you use your block of support hours and a person on our team helps.
Is Microsoft 365 included?
Covered manages and secures your Microsoft 365, but the licenses themselves are billed separately.
Get started
Tell us about your team
A few details, and we'll be in touch to set up a short call.