For HVAC and home-service contractors
The phone rings while you are under a unit.
You let it ring. Tonight you call everyone back, and some of them already called someone else.
QualiConnect is an AI front office that answers your line day and night, books the job while the caller is still on the line (your office confirms the arrival window), and takes a message when they want a person. We run it and maintain it.
What happens instead
Somebody picks up.
The four things the assistant does on your line today.
It answers, day and night
An AI assistant answers your line whether you are on a roof, in a crawl space, or asleep. The caller gets a conversation, not a voicemail greeting.
It knows your repeat customers
It recognizes returning customers by their phone number before it says hello.
It books the job on the call
It checks real availability and books the job into the contractor's scheduling system while the caller is still on the line. On the line we run today, that is ServiceTitan. Your office confirms the arrival window on the callback.
It takes a message when they want a person
If the caller wants a person instead, it takes the message and emails your office.
How it works
Three steps, one call.
The call comes in
The assistant picks up and asks what is going on. If the number belongs to a returning customer, it already knows who is calling.
It books the job or takes a message
It checks real availability and books the job while the caller is still on the line. If the caller would rather talk to a person, it takes the message and emails your office.
Your office confirms
The booking is waiting in your scheduling system with the date requested. Your office calls the customer back and confirms the arrival window.
Who runs it
Comserv Connect, Staten Island
We are a managed IT and cybersecurity provider at 1110 South Avenue on Staten Island, founded in 2016, serving businesses across New York and New Jersey. We run the assistant and maintain it, and the same team handles the rest of your technology when you want us to.
Talk to us about your phone line.
A free 30-minute call. We ask how your calls come in today and tell you straight whether this fits your shop.